What this policy covers: This Privacy Policy applies to all personal data processed by ijjcom in connection with the platform at https://ijjcom.app — including registration, deposits, gameplay, withdrawals, promotions, and customer support interactions. By creating an Account on ijjcom you confirm that you have read and understood this policy.
1. Overview and Our Commitment
Privacy is not a feature ijjcom added as an afterthought — it is built into how the platform works from the ground up. When you sign up on ijjcom, you trust us with your mobile number, your payment details, and your gaming activity. That trust matters enormously to us and we take the responsibility seriously.
This policy is written in plain English because you deserve to actually understand what happens with your data, not just have a wall of legal text that nobody reads. We have broken it into clear sections so you can jump to the part that is most relevant to you. If anything here is unclear or you have a specific concern about your data on ijjcom, our support team is reachable at support@ijjcom.app any time.
The short version: ijjcom collects the minimum data needed to run your account and deliver the services you use. We do not sell your personal data. We do not share it with advertisers. We protect it with industry-standard security measures. And we give you meaningful tools to access, correct, or delete your data when you need to. The sections below give you the full picture.
2. Data Controller
ijjcom is the data controller responsible for your personal information collected through https://ijjcom.app. This means ijjcom determines the purposes for which personal data is processed and the manner in which it is handled.
For all privacy-related queries, data access requests, or complaints regarding how ijjcom handles your personal data, you can contact the Data Privacy team directly:
- Email: support@ijjcom.app
- Subject line: "Privacy Request – [Your Mobile Number]"
- Response time: Privacy requests are handled within 10 business days of receipt.
3. What Data We Collect
ijjcom collects data in three broad categories: information you provide directly, information generated by your use of the platform, and information collected automatically by technical systems. Here is a breakdown of each.
3.1 Information You Provide
| Data Type | When Collected | Why It Is Needed |
|---|---|---|
| Pakistani mobile number | Registration | Account identity, OTP verification, withdrawal processing |
| Full name | KYC verification | Identity confirmation for withdrawals above threshold amounts |
| CNIC number | KYC verification (where required) | Age and identity verification as required by policy |
| Payment account details | Deposit / withdrawal | Processing PKR transactions via Easypaisa, JazzCash, IBFT, etc. |
| Support communications | Any support interaction | Resolving queries, maintaining complaint records |
| Self-declared age confirmation | Registration | Confirming player meets minimum age requirement of 18 |
3.2 Information Generated by Platform Use
When you use ijjcom, certain data is generated as a natural by-product of the activities you carry out on the platform:
- Transaction records: Every deposit, withdrawal, bet, game entry, and bonus credit is recorded with timestamps and amounts in PKR.
- Gaming activity: Game sessions played, Ludo room entries, PSL bets placed, crash game rounds, and fishing game sessions are logged against your account.
- Login history: Date, time, and approximate location (via IP address) of each Account login are recorded for security monitoring purposes.
- Bonus and promotion interactions: Which offers you viewed, claimed, and completed wagering on are tracked in your account record.
3.3 Technical and Device Data
When you access ijjcom from any device, our systems automatically collect certain technical information:
- IP address and approximate geographic location (city level, not precise GPS)
- Browser type and version
- Device type (mobile, tablet, desktop) and operating system
- Pages visited on ijjcom and time spent on each
- Referring URL (how you arrived at ijjcom)
- Session duration and click patterns within the platform
This technical data is used for security monitoring, fraud detection, and improving the ijjcom platform experience. It is not used to identify you individually in marketing contexts.
4. How ijjcom Uses Your Data
Every piece of data collected by ijjcom has a specific, legitimate purpose. We do not collect data on a "just in case" basis. The primary uses are:
4.1 Account Operations
Your mobile number and account credentials are used to authenticate you when you log in, to send OTP verification codes, to link your payment accounts, and to maintain the security of your ijjcom account. Without this data, the platform simply cannot function for you as an individual player.
4.2 Processing Transactions
Payment details are used exclusively to process your PKR deposits and withdrawals via your chosen method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card. Transaction records are maintained for financial reconciliation, dispute resolution, and legal compliance purposes. ijjcom does not store full card numbers — only the last four digits and card type for reference.
4.3 Platform Improvement
Aggregated and anonymised usage data helps the ijjcom team understand how players navigate the platform, which games are most popular, where friction points exist in the user journey, and how promotions are being used. This informs decisions about new features, interface updates, and game additions — always in the interest of making ijjcom better for Pakistani players.
4.4 Fraud Prevention and Security
Login history, IP addresses, device fingerprints, and transaction patterns are monitored continuously to detect unusual activity that might indicate fraud, account takeover attempts, or bonus abuse. When suspicious activity is flagged, the account may be reviewed and temporarily restricted while the investigation takes place.
4.5 Customer Support
When you contact ijjcom support, your account history, transaction records, and previous communications are available to the support team to help resolve your query efficiently. Support interactions are recorded and retained for quality assurance and training purposes.
4.6 Responsible Gaming Monitoring
Gaming behaviour data — session lengths, deposit frequency, loss rates, rapid re-deposit patterns — is monitored as part of ijjcom's responsible gaming programme. When behavioural patterns suggest a player may be experiencing problems, the support team may reach out proactively. This monitoring exists to protect players, not to optimise marketing.
4.7 Marketing Communications
With your consent, ijjcom may send you information about new promotions, seasonal offers, and platform updates. You can withdraw consent for marketing communications at any time from your account settings or by emailing support@ijjcom.app. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications about your account.
5. Legal Basis for Processing
ijjcom processes personal data under the following legal bases:
- Contract performance: Processing necessary to provide the services you have signed up for — account management, transaction processing, game delivery, and support.
- Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and platform analytics — all carried out in a way that does not override your rights or interests.
- Legal obligation: KYC verification, record-keeping for financial transactions, and responding to regulatory or law enforcement requests where legally required.
- Consent: Marketing communications and certain types of cookie placement. You can withdraw consent at any time without affecting your platform access.
6. Sharing Your Data
ijjcom does not sell personal data. We do not share your information with advertisers, data brokers, or marketing networks. The circumstances under which your data may be shared with third parties are limited and specific:
6.1 Payment Processors
When you make a deposit or withdrawal on ijjcom, your payment details are transmitted to the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card network. These processors receive only the information necessary to complete the transaction. They are bound by their own data protection policies and applicable financial regulations.
6.2 Game Technology Providers
Certain game titles on ijjcom are powered by third-party game providers. When you play these games, technical identifiers (not your name or payment details) may be transmitted to the game server to render the game and record the outcome. Game providers are contractually prohibited from using this data for any purpose beyond delivering the game.
6.3 Regulatory and Legal Compliance
ijjcom may be required to disclose account information to government authorities, regulatory bodies, or law enforcement agencies where a valid legal obligation exists. In such cases, disclosure will be limited to what is required by law and will be documented internally.
6.4 Fraud Prevention Services
Technical identifiers such as device fingerprints and anonymised transaction patterns may be shared with specialist fraud prevention services to protect the ijjcom platform and its player community from financial crime. These services do not receive your name, mobile number, or payment account details.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of ijjcom's business assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new entity will be required to honour the commitments made in this Privacy Policy.
Our commitment: No ijjcom employee may access your personal data for purposes outside their defined job function. Internal data access is logged and audited. Unauthorised access to player data is a disciplinary matter on ijjcom and may result in termination and legal action.
7. Data Retention
ijjcom retains your personal data for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law. The general retention schedule applied on ijjcom is:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account profile data | Duration of account + 5 years post-closure | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC documents | 5 years from verification date | Anti-money laundering compliance |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Gaming activity logs | 3 years from session date | Dispute resolution and responsible gaming review |
| Technical/device logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Demonstrating lawful processing basis |
After the applicable retention period, data is securely deleted or anonymised in a manner that makes it impossible to re-identify individuals. Anonymised aggregate data may be retained indefinitely for statistical purposes without this constituting retention of personal data.
8. Security Measures
Protecting the data of ijjcom players from unauthorised access, disclosure, or loss is a core operational priority. The following measures are in place:
8.1 Encryption
All data transmitted between your device and the ijjcom platform is encrypted using TLS 1.2 or higher (effectively 256-bit SSL). This applies to every interaction — login, deposit, gameplay, and withdrawal. Data stored on ijjcom servers is encrypted at rest using industry-standard AES-256 encryption.
8.2 Access Controls
Access to player data within ijjcom is restricted by role-based access controls. Only employees whose job function requires access to specific data types can view that data. All internal data access is logged with user identity, timestamp, and the data accessed. Logs are reviewed regularly for anomalies.
8.3 Infrastructure Security
The ijjcom platform runs on infrastructure protected by firewalls, intrusion detection systems, and regular vulnerability scanning. Security patches are applied promptly when available. The platform undergoes periodic security audits to identify and address potential weaknesses before they can be exploited.
8.4 Account-Level Security
Player accounts on ijjcom are protected by OTP-based login verification tied to your registered Pakistani mobile number. Unusual login patterns — new device, unusual geographic location, multiple failed attempts — trigger automatic security reviews. Players can also log out all active sessions remotely from account settings.
8.5 Incident Response
In the unlikely event of a data security incident that affects your personal data, ijjcom will notify affected players promptly by SMS to their registered mobile number and by notice on the platform. Notification will include what data was affected, what steps ijjcom is taking to address the incident, and what actions you should take to protect yourself.
9. Cookies and Tracking Technologies
ijjcom uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device by your browser when you visit a website. Here is how ijjcom uses them:
9.1 Essential Cookies
These cookies are required for the ijjcom platform to function. They maintain your logged-in session, remember your language and display preferences, and enable security features like CSRF protection. You cannot opt out of essential cookies without affecting your ability to use the platform.
9.2 Analytics Cookies
Analytics cookies help the ijjcom team understand how players navigate the platform in aggregate — which pages are most visited, where players drop off in the registration flow, how long sessions last on average. This data is anonymised before analysis and is never linked back to individual player profiles.
9.3 Functional Cookies
Functional cookies remember choices you make on ijjcom — like your preferred payment method, your notification preferences, or your last-visited game section — so you do not have to reset them every visit.
The types of cookies currently placed by ijjcom:
You can manage cookie preferences through your browser settings. Note that blocking essential cookies will prevent ijjcom from functioning correctly for your account.
10. Your Data Rights
As an ijjcom player, you have meaningful rights over your personal data. Here is what you can ask for and how to exercise each right:
Right to Access
Request a copy of all personal data ijjcom holds about you. We will provide it in a readable format within 10 business days.
Right to Rectification
Ask us to correct any personal data that is inaccurate or incomplete. Contact support with the corrected information and we will update it.
Right to Erasure
Request deletion of your personal data. We will comply to the extent possible while honouring legal retention requirements.
Right to Portability
Request your data in a structured, machine-readable format so it can be transferred to another service if you choose.
Right to Restriction
Ask us to restrict processing of your data in specific circumstances — for example, while a dispute is being investigated.
Right to Object
Object to processing based on legitimate interests, including profiling. We will assess and respond within 10 business days.
How to submit a request: Email support@ijjcom.app with the subject line "Data Rights Request – [Your Mobile Number]". Include details of what you are requesting and, if you are asking about a specific account, confirmation of your registered mobile number. All requests are handled within 10 business days.
11. Minors and Age Verification
ijjcom is strictly a platform for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If during registration or KYC review there is any reasonable doubt about a player's age, the account will be suspended immediately pending age verification.
If a parent or guardian becomes aware that a minor has created an account on ijjcom, they should contact support@ijjcom.app immediately. Upon confirmation, the account will be closed, any funds returned to the source payment account where possible, and all data associated with the minor's account deleted in line with our data deletion procedures.
We take underage gaming seriously. Any individual who knowingly assists a minor in accessing ijjcom — by sharing account credentials or completing registration on their behalf — may have their own account suspended and may be subject to further action.
12. International Data Transfers
Some of the third-party systems and service providers used by ijjcom — including certain payment processors and game technology providers — may process data outside of Pakistan. Where international data transfers occur, ijjcom ensures that appropriate safeguards are in place to protect your data to a standard equivalent to what is described in this policy.
Safeguards may include contractual data protection clauses with the receiving party, confirmation that the receiving country maintains adequate data protection standards, or other legally recognised transfer mechanisms. If you would like more information about the specific safeguards applied to any particular data transfer, contact support@ijjcom.app.
13. Changes to This Policy
ijjcom may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable law. When material changes are made, we will post a notice on the ijjcom platform and send an SMS notification to your registered Pakistani mobile number.
The effective date at the top of this page will always reflect when the current version came into force. We recommend reviewing this policy periodically — not because we expect frequent changes, but so you always know exactly how your data is being handled on ijjcom.
If you disagree with a material change to this policy, you have the right to close your ijjcom account before the change takes effect and request deletion of your data as described in Section 10.
14. Contact and Complaints
For any question about this Privacy Policy, to exercise your data rights, or to raise a privacy concern about ijjcom, contact us at:
- Email: support@ijjcom.app
- Subject line for data requests: "Privacy Request – [Your Mobile Number]"
- Response time: Privacy queries acknowledged within 24 hours, substantively resolved within 10 business days.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority. We genuinely prefer to resolve concerns directly — if our initial response does not address your concern fully, please reply and tell us specifically what is still outstanding. We will work to resolve it.
This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. Together these three documents form the complete framework governing your relationship with ijjcom.